Interior Painting Questions
Q: What kind of paint do you use?
A: We only use premium line products from local suppliers such as Sherwin Williams, California, PPG and Benjamin Moore.
Q: What if I found a color at a local Big Box store?
A: We prefer to work with products that we are familiar with, however we are open to using any product available. That said, if its simply a matter of color, our suppliers can custom match virtually any color imaginable.
Q: What do I need to do to prepare my home for painting?
A: Prepare the rooms to be painted as though you were going to paint them. Remove pictures from the wall and small items that could tip or fall easily. We can assist in moving large items from walls, however we do prefer this is done ahead of time.
Q: Do I have to patch my walls?
A: Absolutely not. Our bids will typically include any drywall repair or the necessary prep-work needed to professionally complete your project.
Q: Do I need to buy the paint?
A: Typically, no. Our bids will include the cost of the materials needed. The only time this might differ is if you have chosen to supply us with a unique product.
Q: I have seen painters advertise they would paint a bedroom for just $75. Can you match that?
A: It should take an average painter about an hour to prep a small bedroom and about 2 hours to cut in the corners and roll out the walls (one coat.) If he makes $17 per hour that equals $51 in labor costs. Then add in $20 for 1 gallon of premium paint and $15 for miscellaneous supplies (tape, spackle, plastic...) The total for all of this adds up to $86 (with no profit!) Obviously, using this logical approach, painters who advertise ridiculously low rates are either cutting a few corners or providing a low up front number and raising that as they start the project.
Q: Do I need to be home while you paint?
A: This is up to you. We are used to working in homes that are both occupied and unoccupied. We realize that many people stay at home during the day and should that be you, we will do our best to contain our work to one room at a time.
Q: Will the paint smell harm my children?
A: We can not answer that for you. While the paints we use are completely safe and non-toxic, if your family is sensitive to latex or other ingredients used in paint, we do have "No V.O.C.© paint options available for you. Only you and your family physician can determine if the presence of wet paint in your home poses a risk.
Interview Other Painters & Compare!
Q: Do you use your own employees or sub-contract your work?
A: We always have a staff of full time painters that are employees by The Perfect Coat. Many of our competitors solely utilize sub-contractors to perform their work. This means the people who actually perform the work on your home are usually getting a small percentage of the money you are paying. For example, you might be paying $4,000 to paint your home but since the subs are only getting less than half of that amount, you are actually only getting the quality of a $2000 paint job.
Q: Are you licensed and insured?
A: The fact is, in the state of MA a painting contractor is not required to be licensed. This is because painters do not alter the physical structure of your home. We are fully insured and can provide specifics upon request.
Q: What is the average level of experience with your painting staff?
A: Our staff of painters has an average of 15 plus years of experience.
Q: Does your bid include everything it will take to complete my home, from start to finish?
A: Our bids include everything it will take to paint your home. No surprises. Items (such as carpentry) are discussed in advance and billed on a time and material basis.
Q: What products do you use?
A: We only use the best products from the areas most reputable paint companies. We use what's best for your home not what's the least expensive or easiest to use. Sherwin Williams Super Paint or Benjamin Moore Regal Select are standard exterior coatings.
Q: Where do you buy your paint?
May I contact them as a reference?
A: We only use the best products from the areas most reputable paint companies. We use what's best for your home not what's the least expensive or easiest to use. Sherwin Williams or Benjamin Moore.
Q: Do you spray or brush your paint?
A: Our method of spray and back roll is not only the way the paint manufacturers recommend their coatings be applied, but we also use at least 30% more paint than a painter who simply brushes on his paints.
Exterior Painting Questions
Q: What kind of paint do you use?
A: We only use premium line 100% acrylic products from Sherwin Williams, Benjamin Moore, PPG and California. Our standard product in your bid will be a 25 year warranty paint (usually Sherwin Williams Super Paint or Benjamin Moore Regal.)
Q: Do you use primer?
A: Yes. There are various types of primers we use. Which primer we choose really depends on the type of siding on your home and its current condition. We usually will spot prime all the bare areas, however there are certain situations which will require a full prime coat. We will typically discuss what is needed on your home during our free estimate consultation.
Q: What application process do you use?
A: We love this question! We apply our coatings exactly how the manufacturers suggest - Spray & Back Brush / Back Roll. There are many painters out there claiming that they apply paint the "old fashioned way" which is by brush or roller. The fact is, they will use up to 50% less material by doing this! A sprayer is simply a tool we use to get the paint from the bucket to the siding. You can build a far thicker coat by applying paint with a sprayer than brushing or rolling alone. That said, it is imperative that the paint be either brushed or rolled out after it has been sprayed, to insure it is properly worked into the substrate. Be cautious of anyone claiming to either apply paint by either brush or sprayer only.
Q: Will you paint just the weathered sides of my home?
A: This is up to you. A lot of our cost is in the prep and set up of a typical job. Many times, there isn't a drastic price difference between a partial and full paint job.
Q: What do I need to do to prepare my house?
A: Not much. We only ask that if possible, you would move any furniture or planters away from our working area.
Q: Will you cause damage to my vegetation around my house?
A: The products we use when power washing and painting are safe for vegetation. We always rinse the area before and after our power wash process. Finally, we would always wrap or tie up to protect anything that is too close to the house.
Q: How long does it take you to power wash my home?
A: Obviously, this varies by the size and style of your house. On average, we spend a full day power washing your house. We use extension ladders and lifts (when needed) to insure the high areas of your home get washed just as thoroughly as the low areas. We have actually witnessed "painters" washing a house with a garden hose prior to painting a house!
Misc Painting Questions
Q: Your bid is higher than others I have received. Why?
A: Chances are they are cutting a corner. We have been finishing homes for 25 plus years and in that time we have never claimed to be the cheapest, however our work is among the best and our prices are fair. Many competitors utilize a low bid tactic to get you to sign a contract. Then once they start, they inform you that many of the things your home needs is not included in their bid and will end up costing you more. We have even seen competitor bids that indicate they are "allowing you" a certain quantity of gallons for your home. If your home takes more than that quantity, you are responsible for the cost of those additional gallons. Tactics like these are ridiculous. Our bids are always complete and have no hidden surprises.
Q: How long will my paint job last?
A: Many things can impact how long a paint film will last. It has been our experience that a good quality paint job will last about 7 years, maybe a little more. In fact, this is also the opinion of the U.S. Department of Agricultures Forest Products Laboratory. In their publication titled Finishes for Exterior Wood, they indicate a high quality 100% acrylic coating should last between 7 and 10 years.
Q: Which is better, oil or latex paint?
A: This depends on the siding and the look you are trying to achieve. For most homes, using a 100% acrylic (latex) paint will provide the longest lasting finish. 100% acrylics tolerate more movement in the wood and retain their color much longer than an oil based paint.
Q: The paint can says "25 Year Warranty." Does that mean my paint job will last 25 years?
A: Absolutely not. First of all, most paint manufacturers apply warranties to their products knowing that the average home owner relocates once every 7 years, which is why their warranties are typically non-transferable. Secondly, their warranties only include a refund or replacement of the paint, if it is found to be defective. They never include the cost of labor in their warranties. That said, paint warranties are really an easy way for you, the consumer, to measure the quality of their product. We only use a 25 year warranty product or better on our exteriors.
Q: How do I pay you?
A: We usually require a deposit of the total once we have power washed and the final 2/3's when we are done and you are completely satisfied. We accept cash and checks.